Question 1

What is LeadHub?

Accepted Answer

LeadHub is a SaaS platform for lead management, sales and marketing automation. The system enables businesses to capture, manage and convert leads into customers efficiently.

Question 2

Is there a free trial?

Accepted Answer

Yes! We offer a 14-day free trial with no credit card required. You can test all the system's capabilities before committing.

Question 3

Does the system support Hebrew?

Accepted Answer

Absolutely! The system was designed from the ground up with full Hebrew support, including RTL direction, fonts and adapted display.

Question 4

Is there built-in onboarding?

Accepted Answer

Yes! On every first visit to a page, an interactive guided tour starts automatically to teach you all the buttons and features.

Question 5

Is there an internal team chat?

Accepted Answer

Absolutely! The system includes an internal chat that allows team members to communicate directly from the interface, without needing external apps.

Question 6

Are there keyboard shortcuts?

Accepted Answer

Yes! The system supports keyboard shortcuts for increased productivity: N to create a new lead, F to open filters, R to refresh, S to search, and Ctrl+A to select all leads.

Question 7

Can I manage tasks and reminders?

Accepted Answer

Yes! The system includes a task management system with due dates, automatic reminders, and real-time notifications.

Question 8

Is there a dark mode?

Accepted Answer

Yes! The system supports dark mode (night mode) that can be toggled from the user menu. Dark mode is optimized for all pages including tables, dashboards and forms. You can also adjust the text size in 3 levels.

Question 9

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express), bank transfer and checks.

Question 10

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can change plans at any time. Upgrades take effect immediately, and downgrades begin at the end of the current billing period.

Question 11

How do I connect Facebook?

Accepted Answer

You can connect your Facebook account easily through Settings > Integrations. The connection process is automatic and takes less than a minute.

Question 12

Is there an API?

Accepted Answer

Yes, we offer a full and documented API. With the API you can integrate LeadHub with any other system, sending and receiving data automatically.

Question 13

Can I connect Zapier?

Accepted Answer

Yes! There is full integration with Zapier, which allows you to connect LeadHub with thousands of other applications without code.

Question 14

Can I connect Google Calendar?

Accepted Answer

Yes! The system supports full Google Calendar sync. Events, meetings, and reminders are automatically synchronized.

Question 15

Can I add custom fields to lead intake forms?

Accepted Answer

Yes! Each channel can have a custom field configured. Additionally, the system automatically captures any extra field sent in a form submission — even if it wasn't pre-configured. All data is saved in the lead's custom fields.

Question 16

How do I contact support?

Accepted Answer

You can reach support directly from within the system using the "Support" button in the menu, by emailing support@leadhub.systems, or via Telegram chat: @leadhubil.

Question 17

What are support hours?

Accepted Answer

Our support is available Sunday-Thursday 09:00-18:00. Enterprise customers have 24/7 support.

Question 18

Can managers route leads to specific agents?

Accepted Answer

Absolutely! Managers and center managers can select leads and route them to agents under their supervision using the bulk actions bar. The system supports a center-agent hierarchy with role-based permissions.

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